Evergreen Support

How Clear Email Communication Can Reduce Churn in SaaS Businesses

Discover how clear and effective email communication can help SaaS businesses reduce churn, foster stronger customer relationships, and ensure users find ongoing value in your platform.

Scaling Customer Support Without Losing the Personal Touch

Scaling customer support is vital for growing businesses, but it doesn't have to come at the cost of personalization. Discover strategies like leveraging a dedicated team, documenting processes, and keeping communication personal to ensure your customers stay delighted as your operations expand.

5 Saved Replies For Your Ecommerce Customer Support

Where to hire part-time customer service representatives?

Customer service is more important than ever in today's business world. Businesses must provide excellent customer service to compete. However, they frequently need more funds to hire full-time employees to staff a customer service department. So, where can they go?

10 Great Customer Service Phrases to Use

When a customer is unsatisfied with your service and issues a complaint, it can cause serious problems. When the customers feel they have gone through the proper channels to handle their grievances, they are likely to be more satisfied than if you just apologized once. You must refer to your company's policy and stand by your actions. It will show the customer that you care about their concerns.

How to Handle Angry Customer Support Requests

Nobody likes to interact with angry customers. It's no fun trying to appease someone who is upset, in a bad mood, or just frustrated. But if you're going to be successful in the customer service field, you must know how to handle difficult customers and situations–and do so without escalating tensions further.